On 6th May 2025, Pos Digicert, together with our strategic partner Quandatics, proudly hosted an exclusive Technology Update session titled - The Future of Governance: Leveraging Agentic AI and Digital Trust for Responsible Innovation, bringing together selected government agencies and key stakeholders to explore the transformative power of Agentic AI and Digital Trust in public sector innovation.

This timely initiative supports the aspirations of Malaysia’s National Artificial Intelligence Roadmap 2021–2025, reaffirming our shared commitment to responsible AI adoption in shaping the nation’s digital governance landscape.

What is Agentic AI?

Agentic AI represents a new era of intelligent systems capable of autonomous decision-making, learning and adapting in real-time within ethical and legal frameworks. It enables:

1. Smarter, faster governance
2. Predictive policy-making
3. Autonomous workflows and approvals
4. Scalable public service innovation

Event Highlights:

1. Ts Mohd Saiful bin Abdul Wahab – Digital Trust Solutions with AI
2. Ms Yii Lin – Gen AI and Agentic AI Applications
3. Mr Marvin – The All-Purpose Foundation
4. En Mohd Diah Bin A. Karim – Responsible AI in Generative AI

We also showcased real-world implementations like Digital Certified True Copy and eKYC, demonstrating how AI can be practically embedded into trusted digital services. With over 60% active engagement during the Q&A, the response from agencies was overwhelmingly positive, sparking promising opportunities for continued collaboration.

We are proud to be at the forefront of Malaysia’s AI-driven digital future merging security, intelligence and trust to enable innovative governance.

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